Shipping, Delivery & Returns
Shipping in Australia Only.
We offer free shipping for orders over $100 and a flat rate of $15 on all other orders for Australia.
We also offer a free pick up option from Dural New South Wales. This is to be arranged via email once order is received.
All orders are dispatched from Sydney, Australia.
No PO BOX Delivery.
Ready Made Products are available for shipping the next business day.
Custom made orders take 2-3 weeks to be shipped & delivered.
REFUNDS OR DAMAGED ITEMS
We do not offer refund or return on ‘change of mind’ purchases, so please choose carefully.
If custom fragrance has been chosen, there is no refund once fragrance has been accepted and products made.
In the event items are damaged in transit we will be required to asses the entire package. Contact us within 7 days of receiving your order including your order number, photos and any proof of damage and we will arrange replacements.
Do not disregard any damaged items until you have contacted us.
If you wish to cancel your order, this is approved at our discretion.
All cancelations will incur a 10% restocking fee.